Ella Forest Green Robe

 

LEAD TIME - 6 WEEKS

Our items are dispatched within 6 weeks of the date of order. 

Each order is processed as quickly as possible but sometimes as most of our items are personalised there may be a delay if we need to wait for an item to arrive but we will always notify you if we think your items may take longer to despatch.

Please take this into account when ordering at peak times.

If you do require your item urgently please email

info@lovepampercompany.co.uk before placing your order and we will do our best to accommodate

You will receive an email once your parcel is on its way to you which will include tracking information

We cannot be held responsible for any courier shipping delays.

Our processing times are not inclusive of shipping time.

£4.99 - ROYAL MAIL TRACKED 48

£6.99 - ROYAL MAIL TRACKED 24

£10.99 - ROYAL MAIL SPECIAL NEXT DAY DELIVERY

THESE DELIVERY TIMES ARE NOT INCLUSIVE OF LEAD TIMES WHICH CAN BE FOUND HERE

 

All our items are posted via Royal Mail 48hr Tracked (2-3 Business Day Service) as our standard service

 

Larger orders may be posted via other couriers 

  

*This is an estimated delivery time frame supplied by the delivery companies and this may vary in peak seasons.

 

Order Tracking

Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order.

 

Delays

You will receive notification by email when your order has been dispatched with tracking information

Once dispatched, we cannot control the delivery timescales of Royal Mail or our couriers, if your order does not arrive when expected we urge you to wait a few more days in case your order has been delayed.  

 

Cancellations

Typically, we do not accept cancellations as all of our items are personalised and made to order. If you get in touch with us as soon as you can by emailing us at info@lovepampercompany.co.uk then we can see if your order has started the design process. If we haven't started then we will of course cancel your order and issue you with a full refund. However, if the process has started then we will not be able to cancel the order.