Terms and Conditions

Definitions
In these conditions the following expressions shall be given the following meanings:

Party – the period during which a Therapist/s shall provide Treatment/s to the Host and Guest/s (may also be referred to as Party/Pamper Party)

Host – any person, firm, company or organisation placing an order with Love Pamper Company or a Party (the client)

Guest/s – attendees of the party receiving Treatment/s including the Host.  This may include employees of the Host if the Host is a company or organisation

Therapist/s – any professional qualified practitioner who is supplied by Love Pamper Company on a Freelance basis with a view to carrying out Treatment/s for or on behalf of Love Pamper Company (may also be referred to as freelance beauty and/or holistic therapist and/or make-up artist)

Treatment/s – care given by the Therapist/s by procedures or applications that are intended to relieve stress or to enhance well being or for enjoyment/relaxation purposes

Venue – place provided by the Host for the Party to take place (home, hotel, rented cottage)

General Terms
Love Pamper Company shall not be liable to the Host or the Therapist/s or the Guest/s for any loss, injury, damage, expense or delay suffered by the said Host or Therapist/s or Guest/s. This exclusion shall extend (but not be limited) to the consequences of any act or omission (whether wilful, negligent, reckless, dishonest or otherwise) which takes place during the Party on the part of the Host or the Therapist/s or the Guest/s. The Host acknowledges that Love Pamper Company fees are set on the basis that it has no such liability.

The Therapist/s is entitled to pre-scheduled breaks during the course of the engagement. These may be taken as individual breaks or as an elongated break depending on arrangements with the Host.

We do not store credit card details nor do we share customer details with any 3rd parties.

Treatment Descriptions
This information is provided as a guide only. Each Therapist/s provided by Love Pamper Company is instructed on a freelance basis and therefore each Therapist/s may work slightly differently from another. If the Host or Guest/s has something more specific in mind then this should mentioned at the point of enquiry (failing that at when Booking or to the Therapist/s at the beginning of the Treatment/s).  We cannot guarantee the fulfilment of any requests not stated at the point of enquiry.

Manicure*

50 mins – soak, exfoliate, shape, cuticle work, hand/arm massage, paint

25mins – shape and hand/arm massage with cuticle work, oil and buff OR shape and hand/arm massage with polish

15 mins – file/polish OR file/cuticles/oil and buff

Pedicure*

50 mins – soak, exfoliate, shape, cuticle work, foot/ leg massage, paint

25 mins – shape, cuticles massage, paint

15 mins – shape, massage, paint

Facial

50 mins – cleanse, exfoliation, mask, massage and moisturiser

25 mins – cleanse, mask, massage and moisturiser

Massage

25 mins – back, neck and shoulder massage or head, neck and shoulder massage

25 mins – hand/arm massage or leg/foot massage

(in some areas Indian Head Massage may be available but this cannot be guaranteed and should be requested in advance)

*manicures and pedicures do not include a French Polish, if the Host or Guest/s requests this in advance then Love Pamper Company will endeavour to accommodate this request.  Please note however, this may result in an additional charge to the package price (to be agreed at the point of enquiry) and unfortunately a French Polish cannot be guaranteed.

Love Pamper Company would suggest that any nail polish is removed in advance in order to make the most of the treatment time available.

When opting for a 15 minute treatment the Host and/or Guest/s will need to be realistic about what can be achieved within that time frame.

Equal Opportunities
Love Pamper Company operates equal opportunities policies governing its dealings with employees, Freelance Therapists, Host and Guests.

Amendments
Love Pamper Company may update these terms from time-to-time by posting a new version on Love Pamper Company website. You should check this page occasionally to ensure you are happy with any changes.

Jurisdiction
These conditions and any contract into which they are incorporated shall be subject to English Law and the exclusive jurisdiction of the Courts of England.

The following Terms and Conditions relate to services provided by Love Pamper Company.

Host Terms
Booking
Love Pamper Company recommend that all Bookings are made a minimum of 4 to 6 weeks in advance.  A Party at short notice will be considered, however, Love Pamper Company reserves the right to levy an administration fee of 10% of the total cost of the Booking any Party arranged at short notice (2 weeks or less).

The Host will pay a £10.00 Non-Refundable Deposit per person upon Booking a Party, including a party at short notice.  This Deposit is not transferable or refundable except at the discretion of a Love Pamper Company representative. No Therapist/s will be contacted or booked without a Deposit.

The Host is responsible for providing an accurate address and relevant contact details for the Party.  Love Pamper Company will have no liability for any loss of treatment time due to inaccurate address information.  The Host shall also provide two contact numbers at the point of Booking (one of which must be a landline).

The Host will allow a minimum of 3-4 hours for a Party – a Party with less than a 3-4 hour window for Treatment/s must be agreed with a Love Pamper Company Representative before Booking and will result in additional charges (as a general guide this would be approximately £10.00 per half hour to 3 hours, per Therapist).

The Host should state if they, or any Guest/s, has any medical conditions and/or if they are pregnant before making a Booking (or as soon as this information becomes available if a Booking has already been placed).  The Host acknowledges that not all Treatment/s will be suitable for Guest/s who are pregnant.

All fees for services arranged are to be pre-paid – unless alternative arrangements have been made with a representative of Love Pamper Company.  The full balance will be due at least 7 days prior to the party.  Once a Therapist/s has been confirmed, and the Final Balance requested, then the Host will be bound by this price even if a Guests/does not have their Treatment/s.  Payment can be made via a secure page using PayPal.

Love Pamper Company  will, prior to the Party, take all reasonable endeavours to introduce a suitable Therapist/s to the Host. Love Pamper Company will obtain all relevant work permits where necessary and also satisfy all medical requirements, qualifications and insurance as may be required by law in relation to engagement of a Therapist/s.

The Host acknowledges that the Therapist/s provided are not employees of Love Pamper Company  each Therapist/s is self-employed or engaged under a contract for services.

Changes to the Booking
Changes made to the Party Schedule, Treatment/s and/or Address with less than 48 hours notice may result in the termination of the party with no refund.  Love Pamper Company will try to accommodate changes with less than 48 hours notice, however, the Host may incur a fee of 10% of the balance payment for Party Schedule, Treatment/s and Address changes and this will increase to 20% of the balance payment for address changes more than 5 miles from the original party location.

Changes made to the Party Schedule, Treatment/s or Address with less than 7 days notice will incur an Administration Fee of £10.00.

Changes made to the Party Schedule by Love Pamper Company for whatever reason will not incur additional charges.

Cancellation
If the Host cancels the Party with at least 7 days notice, they will be entitled to a refund of monies paid, excluding the Deposit with a £20.00 admin fee.  However, the Party can be transferred to an alternative date for an additional payment of £15.00.

If less than 7 days notice is received, 50% of the total cost of the Party will be refunded, excluding the Deposit.  The Party cannot be transferred to an alternative date unless agreed by a Love Pamper Company Representative.

Refunds for individual Treatment/s cannot be provided if the Treatment/s is cancelled with less than 7 days notice.  It is suggested that any cancelled Treatment/s time is shared between the remaining Guest/s.

If the Party is cancelled by Love Pamper Company a full refund, including the Deposit, will be provided.

The Party
We do not store credit card details nor do we share customer details with any 3rd parties.

It is hereby acknowledged by the Host that the Therapist/s is entitled to pre-scheduled breaks during the course of the engagement. These may be taken as individual breaks or as an elongated break depending on prior arrangement with the Host.  Although Love Pamper Company have not allocated breaks, please respect that pampering is hard work and especially in between a more strenuous Treatment/s such as massage and reflexology, the Therapist/s may require a short break.

The Host will ensure that adequate space is provided, as advised by Love Pamper Company or the Therapist/s, in order for the Therapist/s to perform their Treatment/s.  A couch is often used for Treatment/s and is usually 6 foot long so please ensure there is adequate room for the Therapist/s to walk around the bed.

The Host may be asked to provide standard tables and chairs and water refreshments.

The Host is responsible for protecting their belongings and to cover any carpets, tables, etc appropriately.

The Host will cover the cost of therapist parking/if any – as agreed prior to the party.

Freelance Therapist/s require a smoke free environment.

The Host will ensure that the Freelance Therapist/s is warmly welcomed upon their arrival. (heavy equipment, etc).  Assist with stairs?

Love Pamper Company will not liable for ambience of Party due to the location/room chosen for Treatment/s as this is not provided by Love Pamper Company.

The Host will ensure that all Guest/s have signed appropriate consent documentation prior to receiving Treatment/s.  Therapists are not responsible for any allergic reactions if consent has been given for Treatment/s or allergies were not declared.

Love Pamper Company are aware that pamper parties are social events, however, if the Therapist/s feel too much alcohol has been consumed before a Treatment/s they are well within their rights not to offer that Treatment/s to the Guest/s concerned.  The Host will take all reasonable endeavours to ensure that Guest/s limit the intake of alcoholic beverages prior to receiving Treatment/s. The legal limit for driving is a suitable guideline.  Therapist/s may refuse Treatment/s to any Host or Guest/s deemed to be behaving inappropriately or under the influence of drugs or alcohol, with no refund.   It is dangerous to carry out Treatment/s on a person who is intoxicated.

The Host will ensure that pets and small children will be kept away from all products and equipment to prevent accident or injury.

The Host will ensure that Guest/s arrive in time for their pre-scheduled Treatment/s. The Freelance Therapist/s will make every effort to accommodate any changes due to lateness but in such an event Love Pamper Company will have no liability for any loss of Treatment/s time.

The Therapist/s has the right to charge for any delays caused by the Host or Guest/s, resulting in a delay of more than 30 minutes from the agreed Party Schedule. The amount of £10.00 for every 30 minute delay should be paid by cash or cheque directly to the Therapist/s providing Treatment/s.

Love Pamper Company will do its utmost to ensure the completion of the engagement in its entirety. If any Therapist/s is unable to perform his/her full engagement due to sickness, injury or any other reason Love Pamper Company will use all reasonable endeavours to fulfil its obligation by providing an alternative Therapist/s. Should any part of the engagement not be fulfilled in its entirety, Love Pamper Company will deduct on a pro-rata basis the cost of the unfulfilled portion of the engagement.

Love Pamper Company shall not be liable to the Host or Guest/s for any loss, injury, damage, expense or delay suffered by the Host or the Guest/s.  This exclusion shall extend (but not be limited) to the consequences of any act or omission (whether wilful, negligent, reckless, dishonest or otherwise) which takes place during the Party on the part of the Freelance Therapist/s or the Host or the Guest/s. The Host acknowledges that Love Pamper Company charges are set on the basis that it has no such liability.

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Gift vouchers can be purchased to offer a range of Treatment/s to the value of your choice. They make ideal gifts for birthdays, anniversaries, valentines or Christmas. Vouchers are valid twelve months from the date of purchase. They are not transferable or refundable.  See website for specific terms & conditions applied to vouchers, promotional offers or products.

Therapist Terms
Registration
Love Pamper Company will endeavour to provide appropriate engagement opportunities for you to provide your services as a Freelance Therapist. Love Pamper Company shall provide engagement opportunities based on geographic and skills suitability. Love Pamper Company accept no liability for failing to provide engagements.

The Therapist will maintain and produce evidence there of to Love Pamper Company at his or her own expense adequate Professional Indemnity Insurance cover in respect of his or her personal liability and all claims arising out of any failure to carry out any obligations and/or in respect of any negligence or damage or any other failure whatsoever in relation to any engagement undertaken under this agreement.

Therapists are not employees of Love Pamper Company Each Therapist is self-employed or engaged under a contract for services. The Therapist will provide his or her services as an Independent Contractor and should not be considered in any way or at any time to be an employee of Love Pamper Company.

The Therapist hereby indemnifies Love Pamper Company in respect of any claims that may be made by the relevant authorities against Love Pamper Company in respect of Income Tax or National Insurance or similar contributions relating to the services of the Therapist/s hereunder.

Party Bookings – Therapist Assignment
Registered Therapists are contacted via email or telephone for availability and at this stage will be advised of brief details of the assignment including hourly rate of freelance pay.

Please note you may not receive further details until 7-14 days before the party date so do not assume the booking will not be taking place – always check (ALWAYS advise Love Pamper Company if you are no longer able to attend).

On expectancy of the assignment will then be sent an assignment confirmation letter 7 days prior to the assignment date via email including full details of the assignment, schedule of Treatment/s/services and confirmation of freelance pay.

Should check Party Schedule and confirm receipt and acceptance.

Working at a Party
You will be representative of Love Pamper Company  and on all engagements you will:

a) arrive at the venue at a previously agreed time (15-30 minutes prior to party start time to set up to ensure you are setup before the first Guest/s arrives or Treatment/s are due to commence)

b) provide reasonable notice to Love Pamper Company regarding any problems with your attendance so that an alternative Therapist can be organised (by contacting your Party Contact on the number provided)

c) ring the Host if you are running late– a contact number for the Host can be found on the Party Schedule

d) act in a professional and respectable manner at all times maintain a professional and friendly persona at all times, ensuring you are well presented, dressed appropriately (smart uniform is required – professional tunic or smart black t-shirt)and refrain from the use of intoxicating substances during and prior to the engagement (including smoking)

e) be self-sufficient, providing your own products and equipment for the Treatment/s offered and as appropriate for the therapy provided (to include towels and an appropriate range of nail polish colours in good condition)

f) contact the Host the week of the party to introduce yourself and discuss the arrangements

g) take reasonable precautions to protect the area where Treatment/s are being completed and/or notify the Host immediately of any concerns regarding the area make the Host aware of any issues regarding the area for Treatment/s as soon as they arise

The Therapist/s will respect the confidentiality of the Host and/or Guest/s and will not discuss or disclose information of a personal nature to any third party without the explicit consent of the Host and/or Guest/s.  The Therapist/s should not treat the Host and/or Guest/s without a signed Consultation Form (if necessary you can use your own forms).  The Therapist/s has the right to decline to treat a Host or Guest/s if they have consumed too much alcohol/will not complete a Consultation Form.  Call your Love Pamper Company Contact if there are any problems.

Therapist/s have the right to charge for any delays caused by the Host or Guest/s, resulting in a delay of more than 30 Minutes from the agreed Treatment/s schedule. The amount of £10.00 for every 30 Minute delay should be paid by cash or cheque directly to the therapist providing Treatment/s before you leave the party. Delays caused by other Therapist/s should be notified immediately to the Love Pamper Company Contact and will be dealt with at this point.

The Therapist/s may display business cards and other promotional material while on an engagement. The Therapist/s may promote their own services but will refrain from selling or promoting any third party product or service while on engagement. The Therapist/s will refrain from offering parties or group bookings to any Host or Guest/s they acquire through working with Love Pamper Company. All such bookings shall be dealt with directly by Love Pamper Company unless otherwise agreed.

Your Safety and Security
Make contact with the host before the date of the party (ideally on a landline)

Check the route in advance

Make contact with other Therapist/s attending before the date of the party

Advise someone where you will be going and how long you expect to be – advise someone if you will be late

Notify your Love Pamper Company Contact when you arrive at the party and once you have completed your assignment

After the Party
The Therapist/s will be responsible for invoicing Love Pamper Company for payment of the previously agreed sums following each engagement. Love Pamper Company payment terms are 30 days from receipt of invoice (and Consultation Forms if applicable). Payment is generally made on completion of the assignment within 7 working days by bank transfer / company cheque.

 I agree that it is my responsibility to deal with all income tax affairs for payment received for freelance assignments.

Freelance Therapist/s will not disclose details of their remuneration to any third party.

Refer a Friend
Love Pamper Company are currently offering one-off Refer a Friend incentive of £10.00 per Therapist for all our registered practitioners.  This will be payable once the Therapist has successfully completed their first Party for Love Pamper Company and must therefore include receipt of a completed Love Pamper Company Registration Form and all relevant certificates and insurance documentation.  The Therapist who is recommending a Friend should contact Love Pamper Company to notify them to expect the registration and the Therapist joining the scheme should mention their Friend at the point of Registration.  Love Pamper Company is unable to back-date payment previous recommendations.  Once a bonus has been paid for a Therapist then any future parties completed by the new Therapist will not be eligible for payment.  Any Therapist who has previously registered with Love Pamper Company at any point, will not be counted as a New Therapist and will therefore not be eligible for payment of the incentive.

General
I agree that Love Pamper Company will assign work for me on a self-employed basis and make no guarantee of the amount of work or income I will receive from submitting my details to the Worldwide Host Service Referral Network Database.

I understand and agree that Love Pamper Company are not accountable in any way for my actions or any third party claims against me including therapies and / or services rendered or advice given to the Host/s or Guest/s or general public. I also understand that it is my responsibility to inform Love Pamper Company of any change in the details I have submitted about myself and my services as soon as possible.

I also agree that to be given an assignment it is my responsibility to make sure that I have valid insurance cover.

I understand that the primary goal of Love Pamper Company is to provide a low cost solution for Therapist/s to gain extra work by matching Host enquiries with professional qualified practitioners.  I agree that I have completed the Worldwide Host Service Referral Network Form honestly and I have not withheld any information.

It is the responsibility of the Therapist to acquaint themselves with these Terms and Conditions. These Terms and Conditions may be subject to change at the discretion of Love Pamper Company. The Therapist is bound by the Terms and Conditions as current at the time of accepting the engagement.

If you have any questions please contact us directly on 0789 650 8748 or via email at info@lovepampercompany.co.uk

If you have any questions then we recommend that you complete the relevant Enquiry Form, which can be found at the bottom of all the Pamper Packages pages, with as much detail as possible in order for us to best assist with your enquiry.  Alternatively, please refer to our FAQs or call us to request a ring back on. 

consultation forms